Nespresso Services EN | Nespresso Hrvatska

Nespresso Call Center

Call the Nespresso Club at the following number:
0800 98 90 98* (toll–free number) or +385 1 5499 468*

* Service available Monday to Friday from 9 to 17h.

Technical Diagnosis

Get an immediate technical diagnosis and the solution that meets your needs for the following machines: Essenza Mini, Inissia, Pixie, Citiz, Citiz&Milk, Lattissima One and Atelier.

Would you like to go on a journey of the senses?

Nespresso is offering you the chance to discover the rich and diverse aromas of our coffees.

Join our Nespresso Experts to discover the art of tasting and become a true expert on Nespresso coffees.

Returns

Return Policy

Nespresso accepts returns for machines and accessories, within 14 days, provided they are in new or unused condition, in their original packaging in perfect condition, and with the original invoice.

All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense .Please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada Returns
151A Avenue Réverchon
Pointe-Claire, QC H9P 1K1

Please note:

Items returned after the 14-day policy will not be credited

That in-person returns and machine repair requests are not accepted at the aforementioned address

Your member account will be credited within 30 days of the reception of the item

We strongly recommend using a traceable method of shipping to track and ensure its delivery

Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer.
You may also return accessories or machines directly to a Nespresso Boutique.

Online ordering

Discover a host of privileges online.

Make your choice from 42 Nespresso coffees and an extensive range of coffee machines. We also offer a wide range of accessories to make your experience unforgettable.
We will cover the Standard Delivery cost when you order 150 capsules or a coffee machine or Aeroccino.
Contact one of our Coffee Specialists and request a call-back from the contact us page.
Keep up to date with all our news by subscribing to our Mailing List in the My Account section.

Order by phone

Our Coffee Specialists are on hand to advise you on your selection of Nespresso coffees and your machine and to provide you with a delivery service suited to your individual needs.
Place your order via telephone at 0800 98 90 98* (toll–free number) or +385 1 5499 468*, or pay a visit to our Nespresso Boutique.

Enjoy the convenience of the Mobile App

With the Nespresso app :

• Easily order your coffee
• Find your nearest boutique
• Stay up to date on the latest Nespresso news

Order in Boutiques

Step into the aromatic, colourful world of Nespresso at your nearest boutique. Here you're invited to discover and taste the full range of Nespresso coffees with our team of coffee experts, who are on hand to help you choose the perfect selection of coffees to suit your tastes.

Order By Phone

Nespresso is just a phone call away

Our Coffee Specialists are available to help place your order, by calling 1-855-325-5781.

Monday to Friday: 8 AM - 10 PM (EDT) / Saturday & Sunday: 8 AM - 8 PM (EDT).

*2 to 3 business days delivery on every order placed on weekdays before 4:00 PM (Eastern Time). Free delivery is automatically applied on orders of $75 and more before taxes.

New! Order By livechat

Why not place your order via chat?

Receive tailored coffee recomendations and place your order via livechat with one of our Coffee Specialists from:

Monday to Friday: 8 AM - 10 PM (EDT) / Saturday & Sunday: 8 AM - 8 PM (EDT).

Recurring order

Never run out of your Nespresso coffees

Capsule ordering has never been faster. Or easier.

With Nespresso Easy Ordering you can set up automatic and recurring orders that will be delivered to you. Whenever you want.

Reordering Alert

Your assistant to re-order

You can program a reordering email alert in your online account to remind you when it is time to order your coffee based on your usual order frequency.

Recycling in boutique

Alternatively, you can bring your used capsules in a Nespresso Boutique. Find your nearest Nespresso Boutique here.

How can you recycle your capsules?

We are committed to providing high quality coffee with responsibility. Together we can minimize our impact on the environment, thus we make the recycling process as simple as possible.
By placing recycling capsules in your daily routine, you will not only enjoy the good taste of Nespresso coffee. You will also feel beautiful. How?

2. RECYCLING AT HOME

Request the collection of your used capsules, at the time of delivery.

Collect and place your used capsules in the
Place your next order and choose Recycling on the time slot page.
Deliver the enclosed recycling bag to the courier who brings your order.
Keep the Nespresso recycling bag you will receive in your order to use it for your next recycling. Alternatively, you can take one from your nearest

Nespresso Standard Delivery

Receive your order with Standard Delivery* within 2-3 business days** when purchasing a minimum of 50 capsules from the Original and Vertuo ranges, or 42 capsules from the Carafe Vertuo range, Nespresso coffee machines, or accessories.

Create your order via the Nespresso website or by phone at 0800 98 90 98 (toll-free) or +385 1 5499 468.
Due to packaging, the minimum order quantity for coffee from the Original and Vertuo ranges is 50 capsules, or 42 capsules from the Carafe Vertuo range.
Delivery is free when ordering 150 or more capsules, or a coffee machine or Aeroccino milk frother.

*Delivery cost: 4.00 EUR.
**Except for Dubrovnik and islands where delivery time may be longer.

Same day delivery

Enjoy same-day delivery in the Montréal and Toronto area.

Your coffee, received the same day
Place your order online or by phone at the following phone number: 1 (855) 325-5781 between 12 AM EST and 12:30 PM EST to receive it the same day, between 3 PM EST and 9 PM EST, Monday to Saturday.

Select the Same Day Delivery option before validation your order*.

*This option will only be visible for coffee capsules, some accessories and machines order and if your delivery address is located in our Montreal or Toronto area delivery zone.